1. REVIEW & SIGN RENTAL CONTRACT: We sent you an email with your rental contract and next steps
2. REVIEW USE & SAFETY INSTRUCTIONS: Please review the use & safety instructions to keep your guests safe and avoid paying additional cleaning or damage fees.
3. PREFERRED DELIVERY TIMES: Our crew may arrive to deliver the equipment any time before your event and pickup any time after. Please complete the “Preferred Delivery/Pickup Times Request” sent to your email.
3. REVIEW THE POLICIES BELOW
SPACE: You are responsible for ensuring that your rental items will fit in the event space. Please measure the space prior to booking to ensure that there are no issues on the day of your event.
CANCELLATION POLICY: This contract, after signing, is a legal and binding contract. To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of event with less than 48 hour notice forfeits entire deposit. Cancellation after set-up has begun forfeits any refund. Postponement of event with at least 1-week notice may entitle you to use all or part of your deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.
INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the Chicagoland area. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.
TABLES/CHAIRS: If you are renting tables and chairs, you will be responsible for setting them up. Our crew does not typically set up tables and chairs so that they don’t get behind on other deliveries. We’ll stack the tables and chairs for you and we expect them to be stacked the same way when we pick them up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional fee.
WHITE TABLES/CHAIRS: Our tables and chairs are mostly white. Therefore they will have some scuff marks, dents, and scratches. We recommend using table covers
811: We drive stakes into the ground to secure most equipment. In accordance with state laws, we may be scheduling someone from the state to come out and mark the underground utilities closer to your event date.
SPRINKLER SYSTEMS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.